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Returns
Your satisfaction is a priority and we will make every effort to correct any mistakes, wrong item(s), damages, or defects made in the order. In all other instances, sales are final. Please let us know within fourteen (14) calendar days of the delivery date if there is an issue with your product.
Please note that mystery type yarn boxes / subscription boxes / advent calendars are not eligible for return or cancelation due to the color not being of your liking (that’s the fun and surprise of the mystery boxes!)
We are not responsible for any items lost, stolen, or confirmed as delivered once they have been shipped. We can not replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our facility. As such we recommend you purchase shipping protection at checkout
Approved returns will be provided with prepaid postage. Return postage fee will be deducted from return. Approved returned items must be in their original packaging, unused, and unwashed.
Shipping
Shipping is free over a certain minimum purchase listed in the website header. No coupon code is needed for free shipping. Once the threshold is reached, free shipping is automatically applied at checkout.
Clothing and mugs may be shipped separately from our printer. We do sublimation in-house.
Tracking and Insurance
Southern Skeins recommends selecting shipping protection at checkout. Southern Skeins has no control over your package once it’s left us and is with USPS.
Tracking within the U.S. is available and will be sent to your email once shipped. Southern Skeins is not responsible for USPS lost packages or delays. Once your package has been received by the post office, we have no additional insight to your package tracking then what the shipper (USPS / UPS) shows.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. You can change or modify your subscription through your account. We encourage you to sign up for one.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it before you are autobilled. A few days before being auto billed you’ll receive an email notifying you of the auto bill. Any changes to your account need to be made before the auto bill date. Any changes made after your autobill processes will BE EFFECTIVE the NEXT BILLING CYCLE.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Be sure to do it before your autobill processes. Any changes made after your autobill processes will BE EFFECTIVE the NEXT BILLING CYCLE.
It is not required, however highly recommended that you sign up for an account and login as it makes changing credit card info or account changes easy.
Please note that once you’ve paid for a month which you intended to cancel, there are no refunds and your yarn will be sent to you as scheduled. Email reminders of upcoming invoices are sent to provide adequate time to cancel, change, or postpone a subscription.See our returns policy for more details on returns and refunds.
You can contact us at: Southern Skeins, LLC.
Text Us At: 850.778.5448
E-mail Us At: Contact@southernskeins.com
Mailing Address: 3425 Bannerman Road, Suite 105-301, Tallahassee, FL 32312
FAQs
Care instructions
I suggest delicate or handwash cool and lay flat to dry. Even if the yarn is superwash, I still suggest to err on the side of caution and hand wash in cool water.
Yarn color bleeding
Yarn can bleed the first time being washed - especially dark or saturated colors. However, to reduce the chance I fully exhaust the color from each dye pan and soak each skein after dyeing in a wool wash and then a clear water soak. If I see color running, I change the water and go through the steps again. Any bleeding you see should be minimal to nonexistent.
If your yarn does bleed color, cool water and a dab of hand soap and/or vinegar is really all you need. Or try a color catcher in the laundry or basin.
There are knots in my yarn
You should see 3 to 4 big loops that are tied with knots (loops are called figure 8 ties) around your skein. They are to keep your yarn from twisting into a big mess. They aren’t actually knots in the yarn. They are knots to keep the yarn straight and tangle-free. Occasionally there might be a knot that came from the mill or such. I do the best that I can to keep that from happening; but, I’m human.
Large (Sweater or blanket) quantity
Yes! I do large quantities. If you don’t see that amount available of a color that you need, just message me and I’ll take care of it. I’m happy to do large quantities.
Why is my yarn not a solid color?
That’s because that is the beauty of artisan hand dyed yarn. We want to see the variations in light and dark. The depth variation adds beauty to your finished project. It is a hallmark of a hand dyed yarn to have tonal variances.
What is a dye lot?
A dye lot is the number of skeins dyed at one time in a kettle. However, even skeins from the same dye pot can vary. It’s a hand made process. I take great care to ensure if you order multiple skeins of a color that they are both as close as possible. They will not match 100%. Think of them as siblings instead of identical twins. I don’t give my yarns dye lot numbers.
Yarn photos
I take photos of my yarn on my iPhone. I use a plain backdrop in front of a window. I only color correct the photos to get the picture to as close to the actual color as possible. I don’t use any filters on my inventory photos.
Yarn photos are usually shown on a wooden background are taken on a table in my studio under natural room lighting.
Colors show differently on different monitors and screens. I try to get the colors as close to true as possible.
Color variations
As with all hand dyed yarns, there will be some gorgeous color variations in each batch which is why I always batch multiple orders of the same color to the best of my ability and inventory.
Small batch hand dyed yarn is an art. It’s like cooking. No matter how careful you are with following a recipe exactly, there’s variations. Same thing applies to yarn. Once the dye is in the pot, the yarn may strike the color differently even in the same dye pot. Meaning one skein could have more or less of a color than the skein in the pot right next to it.
If you are buying more than one skein I recommend alternating every few rows (most dyers recommend the same).
Also, superwash wool yarn will take more intense color than non superwash or cellulose (cotton, etc.).
